jet 12 Privacy Policy
Protecting your personal information is our highest priority. This policy explains in detail how the information you provide on the jet 12 platform is collected, used, and kept secure. We are committed to ensuring the digital safety of users in Bangladesh.
What Information We Collect
Account & Identity Information
When registering on jet 12, you are required to provide your full name, email address, mobile number, and date of birth. This information is used to verify your account and confirm your identity. We may also request identity verification documents such as a National ID or passport, which are collected solely for security and fraud prevention purposes. All such data is stored under strict security measures and is never shared with third parties for commercial purposes. Age verification is also an important part of this process, as jet 12 provides services to adults only.
Device & Browser Information
When you browse the jet 12 platform, your device type, operating system, browser version, and IP address are collected automatically. For mobile users, your network operator and device model may also be recorded. This information is used to improve platform performance, detect security threats, and personalize your experience. Analyzing this data is essential to ensuring the best possible service on Bangladesh's mobile networks. We do not sell this data to any third party or use it for advertising purposes.
Payment & Financial Information
To process financial transactions on jet 12, we collect your mobile banking number (bKash, Nagad, Rocket), bank account details, and transaction amounts (in BDT). Payment information is transmitted exclusively through secure, encrypted channels, and full card or account numbers are never stored on our servers. Our payment processing partners follow international security standards and receive only the minimum data necessary to complete a transaction. Records of all financial transactions are retained for the required period in line with legal and audit requirements.
Usage Data & Logs
The pages you visit on the platform, how long you spend on them, and which sections you engage with most are all logged automatically. Data on clicks, scrolls, and search activity helps improve platform navigation and display content tailored to your preferences. Log files may also include session duration, failed login attempts, and error reports. This information is used to maintain overall service quality, monitor cybersecurity, and resolve technical issues quickly. jet 12 never shares this usage data linked to personal identities with third parties.
How Your Information Is Used
Service Operation & Improvement
Jet 12 uses your information primarily to create and manage your account. Your betting history, deposit and withdrawal records need to be accurately maintained so we can deliver timely service. Before launching new features, we analyze user behavior to make informed decisions that keep the platform aligned with your needs. Your account information also helps our customer support team resolve issues quickly. Above all, our goal is to make your experience as personalized and seamless as possible.
Security & Fraud Prevention
We analyze your device and behavioral data to detect unusual transactions or suspicious login activity. Automated systems are in place to prevent multiple account creation, identity fraud, and unauthorized access. Any attempted cyberattack or data breach is identified immediately and acted upon. These processes play a critical role in protecting the financial security of users in Bangladesh. The jet 12 security team operates 24 hours a day, ready to respond swiftly to any threat.
Communication & Notifications
Your contact information is used to send you important account updates, security notifications, and transaction confirmations. If you have opted in to newsletters or promotional messages, you will be kept informed about new platform features and offers. You can update your notification preferences or unsubscribe at any time. Please note that critical legal or security-related messages may not have an unsubscribe option. We never sell your contact information to third-party advertisers.
Analytics & Quality Improvement
We analyze aggregate usage statistics to continually improve service quality. Anonymous data is used to understand which pages receive the most traffic, where users encounter difficulties, and which features are most popular. This analysis is never linked to individual identities and is conducted solely to improve our overall service. It is essential for tailoring the experience of users in Bangladesh to their local context as effectively as possible.
Cookies & Tracking Technologies
What Are Cookies and Why We Use Them
Cookies are small data files stored in your browser that help the jet 12 platform remember your preferences and session information. Essential cookies are required for the platform to function properly — they maintain your login state, language preferences, and security tokens. Performance cookies measure site loading speed and functionality to identify areas for improvement. Functional cookies remember your previous preferences, such as language and display settings, so you do not have to reconfigure them each time. We never use third-party advertising or tracking cookies, and we do not track your browsing activity on other sites.
How to Manage Cookies
You can delete cookies or block new ones at any time through your browser settings. Keep in mind that disabling essential cookies may affect some key platform functionality. Most modern browsers offer detailed cookie management controls, letting you set permissions on a per-website basis. If you use the jet 12 mobile app, you can also manage tracking through your device's privacy settings. If you have any questions about cookies, feel free to reach out to our support team.
Data Storage & Security Measures
Encryption Protection
All your personal and financial information is protected with SSL/TLS encryption technology. Industry-standard encryption is applied at every stage of data transfer, making unauthorized access virtually impossible. Sensitive data stored on our servers is also kept in encrypted form.
Data Retention Period
Your data is retained for as long as your account remains active, and certain information may be kept for a specified period after account closure to meet legal obligations. Financial transaction records are typically retained for up to 5 years. Once the required retention period ends, your data is securely deleted.
Access Controls
Only authorized personnel have access to your data, and all access is logged. All internal data access operates under strict role-based controls. Regular security audits ensure any irregularities are identified and addressed promptly.
Our Responsibilities in the Event of a Data Breach
In the event of an unexpected data breach, jet 12 will notify affected users as quickly as possible and take the necessary protective measures. Relevant authorities will also be informed based on the nature and scale of the incident, and full cooperation will be provided throughout any investigation. Affected users will be advised to change their passwords or strengthen their account security. We will identify the root cause and put effective measures in place to prevent similar incidents in the future. jet 12 is committed to operating with full transparency and accountability to maintain user trust.
Sharing Data with Third Parties
Jet 12 never sells your personal information or shares it with third parties for advertising purposes. However, limited data sharing may be necessary in certain situations, which are clearly outlined below.
Only the minimum financial information required to process bKash, Nagad, or bank payments is sent through secure channels. These partners are bound by strict confidentiality agreements and may not use the information they receive for any other purpose. Once a payment is confirmed, that information is no longer active in their systems.
We may be required to provide information in response to court orders, government directives, or lawful requests from law enforcement agencies. In such cases, we disclose only the minimum information required by law. Where possible, we will make reasonable efforts to notify you in advance.
Trusted technology partners providing cloud storage, server maintenance, or cybersecurity services may have limited access to your data. All such partners comply with international data protection standards and are bound by agreements consistent with our privacy policy.
In the event of a company merger or acquisition, user data may be transferred to the new entity. In such cases, equal or greater protection than what this privacy policy provides will be guaranteed, and users will be notified in advance.
Your Rights & Controls
Right to Access Your Data
Any registered user on jet 12 can request a copy of all personal data held in their account. Much of this information can be viewed and downloaded directly from the account panel. Detailed data reports requested through our support team are typically provided within 15 business days. Your transaction history, login activity, and account change records are also accessible. Upholding this right is an integral part of our commitment to transparency.
Right to Rectification
If your profile contains incorrect or outdated information, you can update it at any time. Account settings allow you to directly update your name, contact details, and payment information. Updating identity verification documents may require assistance from our customer support team. Inaccurate information can affect your access to services, so we recommend correcting any errors as soon as possible. After an update is made, jet 12 ensures the changes are accurately reflected across all our systems.
Right to Delete Your Data
You can request to close your account and have your personal data deleted at any time. However, complete and immediate deletion may not always be possible where legal obligations or unresolved financial transactions are involved. Financial records and audit-related data may be legally required to be retained for a specified period. Data deletion requests are typically processed within 30 business days. Once the deletion is complete, you will receive a confirmation message.
Policy Changes & Contact
Policy Update Process
Jet 12 may update this Privacy Policy from time to time — particularly when new services are introduced, laws change, or technology evolves. Registered users will be notified in advance of any significant changes via email or SMS. The effective date of the updated policy will always be clearly displayed at the top of the page. Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy. If you do not agree with the changes, you always have the option to close your account.
Contact Support
For any questions about our privacy policy, requests to correct your information, or data deletion requests, please contact our customer support team. Our email address is support@jet12.bet — we typically respond within 24 to 48 hours. All privacy-related complaints are handled as a top priority, and you will be kept updated on the status of each one. jet 12's privacy officer is always on hand to ensure your data rights are upheld. The security of your information is our responsibility, and we take that responsibility seriously.